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Editorial contact
This page handles questions about the content on this website. It does not handle player accounts, bets, deposits or withdrawals. Those belong to National’s own support team, not to the editorial office.
If a review contains an error, a stale bonus figure or a payout time that no longer holds, send the details through. The team checks every report against current operator pages and corrects the record where the facts support it. Outdated information is treated as a priority fix rather than a minor edit.
Questions the team can answer
The editorial team can clarify how a rating was reached, why a game was listed at a particular volatility, or what a wagering term means in plain language. They can also explain the difference between a casino’s advertised RTP and the return a player actually experiences over a short session.
Anything about the operation of an account falls outside that scope. A locked balance, a failed cashout, a bonus that will not trigger — these are contractual matters between the player and the operator. National’s support staff hold the account records and the payment history; the editorial team holds neither.
Why account issues go to the operator
Deposit and withdrawal problems involve personal data, transaction logs and verification documents. A review site cannot access any of that, and it has no authority to intervene in a dispute. Channelling those queries to the operator is the only route that actually resolves them.
That separation also protects the review’s independence. If the editorial team handled account complaints, the line between reporting on National and working for National would blur. Keeping the two apart means the reviews stay impartial.
Corrections and the record
When a correction is confirmed, the change appears on the relevant review page rather than being buried in a reply. Significant amendments carry a note explaining what was updated and why. Smaller fixes, such as a renamed game or a changed minimum deposit, are applied directly without a public notice.
Reports that cannot be verified are not published. The team will ask for a screenshot or a reference to the operator’s terms before altering a page, so a claim survives only when the evidence backs it.
Where the law requires an age limit, National enforces it. Anyone under the minimum legal gambling age in their jurisdiction should not attempt to register. If gambling stops being a form of entertainment, help is available through recognised support services, and self-exclusion tools operate at the casino level.